Last Updated: 2025

Your privacy is important to us at Shivam Gifts (www.shivamgifts.com). This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

When you visit or shop at shivamgifts.com, we may collect:

Type Examples

Personal Info Name, email, phone number, shipping address

Payment Info Card details, UPI ID, bank (via secure gateway – we DO NOT store)

Order History Products purchased, order value, date

Technical Data IP address, browser type, device info (via cookies)

2. How We Use Your Information

To process and deliver your orders

To send order updates (SMS/Email)

To improve our website and customer service

To handle returns and refunds

We NEVER sell or rent your data to anyone.

3. Payment Security

All payments are processed via Razorpay / PayU / Stripe (PCI-DSS compliant).

Shivam Gifts does not store your credit/debit card or UPI PIN.

Our website uses SSL encryption (🔒 you will see a padlock in the address bar).

4. Cookies

We use cookies to:

Remember your cart items

Show you relevant products

Analyze website traffic (Google Analytics)

You can disable cookies in your browser settings, but some site features may not work properly.

5. Third-Party Sharing

We share data only when necessary for order fulfillment:

Partner Purpose

Courier companies (Delhivery, Shiprocket, etc.) To deliver your order

Payment gateways To process payment

SMS/Email services To send order updates

We do NOT share data with advertisers or unknown third parties.

6. Your Rights

You have the right to:

Access – Ask what data we have about you

Correct – Fix wrong or incomplete information

Delete – Request permanent deletion of your data

Opt-out – Unsubscribe from marketing emails anytime

To exercise any right, email us at support@shivamgifts.com

7. Data Retention

We keep your order data for 7 years (as required by Indian tax laws).

Payment info is not stored.

You can request deletion of personal data anytime.

8. Children’s Privacy

We sell toys and gifts for children, but we do not knowingly collect data from children under 13. All transactions must be done by adults.

9. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on this page with a new "Last Updated" date.

10. Contact Us

For privacy concerns, data removal requests, or any question:

📧 Email: info@shivamgifts.com

📞 Phone: 081099 74339

🏢 Address: 1st floor , Raj Market , Bada, Gwalior, India, Madhya Pradesh

✅ By using shivamgifts.com, you agree to this Return Policy and Privacy Policy.