Refund and Returns Policy

At Shivam Gifts, we want our customers to have a satisfying shopping experience. If you are not entirely happy with your purchase of gifting or toy products made through our e-commerce platform, we offer a transparent and hassle-free refund policy to ensure your peace of mind.

1. Eligibility for Refund:To be eligible for a refund, you must initiate the return process within 30 days from the date of delivery. If 30 days have passed since your purchase, we regret that we cannot offer you a refund.The item(s) being returned must be unused, undamaged, and in their original packaging. It should be in the same condition as when you received it.

2. Non-Refundable Items:Certain items are exempt from being refunded. These include:Gift cards
Downloadable software or digital products
Perishable goods
Personalized or customized items (unless there is a defect or error on our part)

3. Return Process:To request a refund, follow these steps:a) Contact our customer support team: Get in touch with our customer support team via email or phone. Please provide your order details, the reason for the return, and any relevant information.b) Return Authorization: After reviewing your request, our team will provide you with a return authorization if your request meets our refund policy criteria.c) Return Shipping: You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item.d) Inspection and Processing: Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria. If approved, we will initiate the refund process.

4. Refund Options:If the payment was made via credit card or PayPal, the refund will be credited back to the original payment method within a reasonable timeframe.

If the payment was made via cash or bank transfer, we will work with you to arrange the refund.

5. Late or Missing Refunds:If you haven’t received your refund within the expected timeframe, please contact our customer support team for assistance.

6. Changes to the Refund Policy:Shivam Gifts reserves the right to modify or update this refund policy at any time. Any changes will be communicated on our website.

We appreciate your trust in Shivam Gifts for your gifting and toy needs. If you have any further questions or concerns about our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase you make through our e-commerce platform.